PRICES AND PAYMENT

All prices quoted are inclusive of VAT . The total price including all fees, VAT and shipping, is displayed in the cart. Payment terms are specified in the basket depend on the chosen payment method. Custom fees may apply for deliveries abroad.

PAYMENT OPTIONS

You can choose to pay by Visa or Mastercard trough Payson or  Paypal.

RIGHT OF WITHDRAWAL

Your withdrawal (withdrawal period) is valid for 14 days starting on the day you received the goods. Return policy applies only if the product packaging is unbroken/unused. Returned used product will not be refunded. See Returns below for further instructions.

WARRANTY

For free replacement of non-functioning (not weakened performance) products the following applies:

• Battery: 2 months.
• Clearomizers: DOA. (Dead On Arrival)
• Mod: 3 months.
• Other Products: Please contact us for more details as we have a big range.

The life of the above products is considerably higher, and the warranty is set lower since many heavy smokers consume their products in a considerably fast pace. Do you feel that the above timestamp is not correct in your case? Contact us, we are not impossible to deal with. Our goal is to have satisfied customer in every warranty case.

Please contact us to make a return request.

​UNCLAIMED PACKAGES

Not retrieved goods returned to us . For any package that is not claimed , we reserve the right to charge you the cost of return shipping, handling and processing fee . Costs which currently stands at 150SEK.

RETURNS

Returns to us are at your own expense if you use your withdrawal. Returns must be sent as a package or letter. It may not be sent by mail. If you wish to exercise your right for withdrawal, please contact us for details. Only unused products is refundable, used products will not be refunded. The payment will be returned as soon as possible, always within 30 days from the date we received the return . Do we have packed the wrong or delivered a product that is damaged or defective you replaced with the same or equivalent model , we are then all the costs . Contact us via email and we'll send out a return form for free return shipping.

PRIVACY POLICY

eCiggs.se is committed to your privacy will be protected when you use our services. We have therefore developed a policy for how your personal information is handled and protected.

PERSONAL INFORMATION

We handle your personal information in accordance with personupgiftslagen (1998:204) , which means that we take responsibility for all the personal information you provide to us or that we partake of the purchase , preparation of account or when you subscribe to the newsletter . The data is stored in Sweden .

WHAT DO WE USE YOUR PERSONAL INFORMATION TO?

Mainly to deliver your order, notify via text regarding packet delivery. We may contact you if there is a problem upon delivery of your order. Your data is stored only as long as required to perform our services, or for as long as prescribed by law.

HOW DO I GET ACCESS TO THE RECORDED DATA?

You can always contact us to take advantage of those of us stored data. You can request that they be removed if you believe them to be inaccurate, incomplete or irrelevant . You may at any time cancel your consent to dispatch via newsletters. Contact us by email at kundservice@eciggs.se.se

WHO HAS ACCESS TO MY PERSONAL INFORMATION?

No addition to eCiggs.se. We do not distribute , sell details to third parties. eCiggs.se will forward your contact details to agents in connection with the delivery. eCiggs.se reserves the right to share personal information with organizations of credit , factoring , debt collection agencies for purposes of credit check, identity verification , monitoring the creditworthiness and assumption of debt.

HOW DO WE PROTECT YOUR INFORMATION?

We have taken technical and organizational measures to protect your information against such loss, tampering or unauthorized access. We continually adapt our security measures to the ongoing technological developments. On eCiggs.se we protect your information by using encryption . SSL stands for Secure Sockets Layer and is a feature that allows all information sent between the buyer and seller are encrypted.

CARD PURCHASE

To make card purchases with us is safe, all information is encrypted using SSL (Secure Socket Layer). It means that the information is made via a secure connection and that your card details can not be read by outsiders. The card purchases , we work with an authorized payment intermediaries that help us to check that the card is valid for purchases directly to your bank. Our payment provider processes your credit card information correctly in accordance with the international security standard PCI DSS card companies VISA & Mastercard are behind . This means that your credit card information is handled in a highly secure manner. When you shop with cards , we reserve the right to make a personal inspection .

COOKIES

A cookie is a small text file that is stored and during subsequent visits, downloaded from your computer. eCiggs.se uses cookies to enhance and simplify your visit. We do not use cookies to store personal information, or to disclose to third parties. There are two types of cookies, permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer for a period of time , not to exceed 12 months. Session cookies are stored temporarily in your computer's memory and disappears after you close your browser. We use persistent cookies to store your choice of home and language. Session cookies we use to check if you are logged in , or if you have placed an item into your cart , and when you use the product filtration. You can easily delete cookies from your computer through your browser. Instructions on how to manage and delete cookies , see " Getting Help" in your browser. You can choose to disable cookies entirely , or to receive a notification each time a new cookie is sent to your computer. Note that if you choose to disable cookies , you will not be able to take advantage of all the features on the site.

THIRD PARTY COOKIES

We use third party cookies to gather statistics in analysis tools like Google Analytics. The cookies used are permanent and temporary cookies (session cookies). Permanent cookies are stored on your computer for a maximum of 6 months.

LINKS

eCiggs.se may contain links to other websites which are not under our control. We can not vouch for the integrity or content on these sites simply provide the links for the convenience of our visitors to find more information within specific areas.